Terms of Service

Effective Date: May 22, 2026 | Last Updated: May 22, 2026

PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE USING THIS WEBSITE OR PLACING ANY ORDER. By accessing or using papa-ginos.rest (the "Website") or any services offered by Papa Ginos, you agree to be legally bound by these Terms of Service ("Terms"). If you do not agree with any part of these Terms, you must discontinue use of the Website immediately.

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "Customer," or "you") and Papa Ginos ("Company," "we," "us," or "our"), the operator of the website located at papa-ginos.rest (the "Website"). By visiting, browsing, or using the Website in any manner — including placing an order, creating an account, subscribing to promotional communications, or simply navigating our pages — you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations of the United States of America.

Your continued use of the Website following the posting of revised Terms constitutes your acceptance of those changes. These Terms apply to all visitors, users, customers, and others who access or use the Website or any service associated with it.

If you are using the Website on behalf of a business entity or organization, you represent that you have full legal authority to bind that entity to these Terms. In such case, "you" shall refer to both the individual and the entity you represent.

You must be at least 18 years of age (or the applicable age of majority in your state or territory) to use this Website and place orders. By using the Website, you represent and warrant that you meet this age requirement. If you are under the age of 18, you may only use this Website under the direct supervision of a parent or legal guardian who agrees to be bound by these Terms.

2. Description of Services

Papa Ginos is a food service business operating within the United States. Through the Website papa-ginos.rest, Papa Ginos provides the following services (collectively, the "Services"):

Online Ordering: Customers may browse our menu and place orders for food and beverages for pickup or delivery, subject to availability and service area.
Menu Information: The Website provides up-to-date information about our food offerings, including descriptions, pricing, ingredients, and allergen notices.
Promotional Offers: From time to time, Papa Ginos may offer coupons, discounts, loyalty rewards, and special promotions through the Website or associated email communications.
Account Management: Users may create personal accounts to manage their order history, preferences, saved addresses, and payment methods.
Customer Support: The Website may offer tools or contact mechanisms to allow customers to communicate with our support team regarding orders, complaints, or general inquiries.
Informational Content: General business information, location details, hours of operation, and related content are made available through the Website.

Papa Ginos reserves the right, at its sole discretion, to modify, suspend, or discontinue any part of the Services at any time without notice or liability. Menu items, pricing, and availability are subject to change without prior notice. Not all menu items may be available at all times or in all locations. Delivery availability is subject to geographic restrictions, and delivery times are estimates only.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a condition of your use of the Website and Services, you agree to:

Provide accurate, current, and complete information when creating an account or placing an order.
Maintain the security of your account credentials and notify us immediately if you suspect unauthorized access to your account.
Use the Website and Services solely for lawful purposes and in accordance with these Terms.
Comply with all applicable local, state, and federal laws and regulations when using the Website.
Accept full responsibility for all activities that occur under your account.
Ensure that any order placed is for your own personal, non-commercial use unless otherwise expressly agreed upon in writing by Papa Ginos.

3.2 Prohibited Activities

You agree that you will NOT engage in any of the following activities:

Using the Website in any manner that could damage, disable, overburden, or impair the Website or interfere with any other party's use and enjoyment of the Website.
Attempting to gain unauthorized access to any portion or feature of the Website, or any other systems or networks connected to the Website, by hacking, password mining, or any other illegitimate means.
Using automated scripts, bots, scrapers, crawlers, or any other automated means to access, collect, or harvest data from the Website without prior written consent from Papa Ginos.
Transmitting any unsolicited or unauthorized advertising, promotional materials, spam, chain letters, or any other form of solicitation.
Uploading, posting, or transmitting any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable.
Impersonating any person or entity, or falsely stating or misrepresenting your affiliation with a person or entity.
Using the Website for any fraudulent or deceptive purposes, including submitting false orders, chargebacks, or fraudulent payment information.
Attempting to reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of any software used in connection with the Website.
Violating any applicable federal, state, or local laws, including but not limited to consumer protection laws, privacy laws, or food and beverage regulations.
Interfering with or disrupting the security, integrity, or performance of the Website or its underlying infrastructure.
Collecting or storing personal data of other users without their explicit consent.
Reselling, redistributing, or commercially exploiting any portion of the Website or Services without prior written authorization from Papa Ginos.

Violation of any of the prohibited activities listed above may result in immediate termination of your account, cancellation of pending orders, and referral to appropriate law enforcement authorities where applicable.

4. Intellectual Property Rights

All content available on or through the Website, including but not limited to text, graphics, logos, images, photographs, menu items, audio clips, digital downloads, data compilations, software, and the overall "look and feel" of the Website (collectively, "Content"), is the exclusive property of Papa Ginos or its content suppliers and is protected by United States and international intellectual property laws, including copyright, trademark, trade dress, and other applicable laws.

The Papa Ginos name, logo, and all related marks, product names, and trade names are trademarks or registered trademarks of Papa Ginos in the United States. You may not use any of these marks without the prior written consent of Papa Ginos. Other trademarks and service marks appearing on the Website are the property of their respective owners.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website and its Content solely for personal, non-commercial purposes. This license does not include the right to:

Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website or Content for commercial purposes.
Modify or create derivative works based on the Website or its Content.
Publicly display, perform, transmit, or distribute the Website's Content without prior written permission.
Remove, alter, or obscure any proprietary rights notices (including copyright and trademark notices) that appear on the Website.

Any unauthorized use of the Content or intellectual property associated with Papa Ginos is strictly prohibited and may constitute a violation of copyright laws, trademark laws, and other applicable regulations, and could result in civil and/or criminal liability.

If you believe any content on the Website infringes your copyright, please send written notice to us at [email protected] with a detailed description of the alleged infringement, in accordance with the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512.

5. Ordering and Payment Terms

5.1 Placing Orders

When you place an order through the Website, you are making an offer to purchase the selected food and beverage items at the stated prices. All orders are subject to acceptance by Papa Ginos. We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to cases where an item is unavailable, a pricing error has occurred, or we suspect fraudulent activity.

By submitting an order, you confirm that the information you provide is accurate and complete, including your delivery address, contact information, and payment details. Papa Ginos is not responsible for failed or delayed deliveries resulting from incorrect information provided by the customer.

5.2 Pricing

All prices displayed on the Website are in United States Dollars (USD) and are subject to applicable sales tax. Prices are subject to change without notice. In the event of a pricing error, Papa Ginos reserves the right to cancel any orders placed at the incorrect price and will notify the customer as soon as practicable. Delivery fees, service charges, and gratuities may apply and will be disclosed prior to order confirmation.

5.3 Payment

Papa Ginos accepts payment through methods made available at checkout, which may include major credit and debit cards, digital wallets, and other payment platforms. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and that the information is accurate.

All payment transactions are processed through secure third-party payment processors. Papa Ginos does not store your full credit card or payment card information on its servers. Your use of third-party payment services is governed by the terms and conditions of those third-party providers.

5.4 Cancellations and Refunds

Due to the perishable nature of food products, all sales are generally final once an order has been confirmed and preparation has begun. If you wish to cancel or modify an order, you must contact us immediately at [email protected]. Refunds or replacements may be offered at Papa Ginos' sole discretion in cases where items are incorrect, missing, or of unsatisfactory quality. Decisions regarding refunds are made on a case-by-case basis and in accordance with applicable consumer protection laws.

6. Food Safety, Allergens, and Nutritional Information

Papa Ginos takes food safety seriously and complies with all applicable federal, state, and local food safety regulations, including those enforced by the U.S. Food and Drug Administration (FDA) and applicable state health authorities.

While we strive to provide accurate allergen and nutritional information on our Website, menu items are prepared in kitchen environments that handle common allergens, including but not limited to wheat, dairy, eggs, nuts, soy, shellfish, and fish. We cannot guarantee that any menu item is completely free from allergens. Customers with food allergies or dietary restrictions are strongly encouraged to contact us directly before placing an order.

Nutritional information provided on the Website is based on standard recipes and may vary due to ingredient substitutions, preparation methods, portion sizes, and seasonal variations. Papa Ginos disclaims any liability for inaccuracies in allergen or nutritional information to the fullest extent permitted by applicable law.

7. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PAPA GINOS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY:

INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES;
LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES;
DAMAGES ARISING FROM YOUR ACCESS TO, USE OF, OR INABILITY TO ACCESS OR USE THE WEBSITE OR SERVICES;
DAMAGES ARISING FROM ANY ERRORS, OMISSIONS, INTERRUPTIONS, DELAYS, OR DEFECTS IN THE WEBSITE;
DAMAGES ARISING FROM THIRD-PARTY CONDUCT, INCLUDING DELIVERY PARTNERS, PAYMENT PROCESSORS, OR OTHER SERVICE PROVIDERS;

EVEN IF PAPA GINOS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL PAPA GINOS' TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE USE OF THE WEBSITE OR SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO PAPA GINOS IN THE SIX (6) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

Some states do not allow the exclusion or limitation of certain damages. In such states, the limitations set forth above shall apply to the maximum extent permitted by law. Nothing in these Terms shall limit or exclude liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

8. Disclaimers – "As-Is" Basis

THE WEBSITE AND ALL SERVICES, CONTENT, AND INFORMATION PROVIDED THEREIN ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

WARRANTIES OF MERCHANTABILITY;
FITNESS FOR A PARTICULAR PURPOSE;
NON-INFRINGEMENT;
ACCURACY, COMPLETENESS, OR TIMELINESS OF CONTENT;
UNINTERRUPTED, ERROR-FREE, OR VIRUS-FREE OPERATION OF THE WEBSITE.

Papa Ginos makes no warranty that the Website will meet your requirements or expectations, that access will be uninterrupted, timely, secure, or error-free, or that any defects in the Website will be corrected. Papa Ginos does not warrant the accuracy or reliability of any information or content obtained through the Website.

Papa Ginos does not endorse, guarantee, or assume responsibility for any products, services, or information advertised or offered by third parties through the Website or any links contained therein. Your interactions with third-party websites or services linked from the Website are solely between you and those third parties.

These disclaimers apply to the maximum extent permitted by applicable law. Some jurisdictions do not allow implied warranties to be excluded or limited; accordingly, some of the exclusions set out above may not apply to you.

9. Indemnification

You agree to defend, indemnify, and hold harmless Papa Ginos, its parent companies, subsidiaries, affiliates, officers, directors, employees, agents, licensors, and service providers (collectively, the "Indemnified Parties") from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

Your violation of these Terms or any applicable law or regulation;
Your use or misuse of the Website or Services;
Your violation of any third-party rights, including intellectual property rights or privacy rights;
Any content or information you submit, post, or transmit through the Website;
Your fraudulent, negligent, or intentional misconduct;
Any dispute between you and any third party, including delivery or payment service providers.

Papa Ginos reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate fully with Papa Ginos in asserting any available defenses. You shall not settle any claim without the prior written consent of Papa Ginos.

10. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or in connection with them, or their subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Papa Ginos primarily operates, without regard to any conflict of law principles that would require or permit the application of the laws of any other jurisdiction.

Subject to the Dispute Resolution provisions set forth in Section 11 below, you agree to submit to the exclusive personal jurisdiction of the federal and state courts located in the United States for the resolution of any disputes not subject to arbitration. You hereby waive any objection to the laying of venue in such courts and any claim that such courts are an inconvenient forum.

These Terms and your use of the Website shall also be subject to applicable federal laws of the United States, including the Federal Trade Commission Act (FTC Act), 15 U.S.C. § 41 et seq., as well as other applicable federal consumer protection statutes and regulations. To the extent you are a California resident, additional rights and protections may apply under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and other California consumer protection laws.

11. Dispute Resolution

11.1 Informal Resolution

Before initiating any formal legal proceeding, you agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the use of the Website informally by contacting Papa Ginos at [email protected]. Papa Ginos will endeavor to respond to your inquiry within thirty (30) days. If the dispute is not resolved within sixty (60) days of the initial notice, either party may proceed to formal dispute resolution as described below.

11.2 Binding Arbitration

If informal resolution fails, you and Papa Ginos agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Website, or the Services — including questions regarding the existence, validity, or termination of these Terms — shall be finally settled by binding individual arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules in effect at the time the arbitration is initiated. The arbitration shall be conducted in English and the arbitrator's decision shall be final and binding. Judgment upon the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

11.3 Class Action Waiver

CLASS ACTION WAIVER: YOU AND PAPA GINOS EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU EXPRESSLY WAIVE YOUR RIGHT TO PARTICIPATE IN ANY CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION RELATING TO THE SERVICES OR THESE TERMS. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN IN ARBITRATION, BOTH YOU AND PAPA GINOS WAIVE ANY RIGHT TO A JURY TRIAL.

11.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may bring an individual action in small claims court for disputes or claims that are within the jurisdictional limits of such court and that are not part of a class action. Either party may also seek emergency injunctive or equitable relief from a court of competent jurisdiction to prevent actual or threatened infringement of intellectual property rights or other irreparable harm.

12. Term and Termination

These Terms shall remain in full force and effect for as long as you use the Website or maintain an account with Papa Ginos. Papa Ginos reserves the right, in its sole discretion, to:

Terminate or suspend your access to the Website and Services, with or without cause, and with or without notice;
Delete your account and any associated data in accordance with our Privacy Policy;
Cancel any pending orders in cases of suspected fraud, abuse, or violation of these Terms;
Pursue legal remedies for any violation of these Terms, including seeking injunctive relief or damages.

You may terminate your account at any time by contacting us at [email protected] with a request to deactivate or delete your account. Termination of your account does not relieve you of any obligations you may have incurred prior to termination, including payment obligations for confirmed orders.

Sections of these Terms that by their nature should survive termination — including but not limited to intellectual property rights, disclaimers, indemnification, limitation of liability, and dispute resolution — shall survive any termination or expiration of these Terms.

13. Changes to Terms

Papa Ginos reserves the right to revise, amend, or update these Terms of Service at any time, in its sole discretion, in order to reflect changes in our business practices, legal requirements, technology, or services. When we make material changes to these Terms, we will update the "Last Updated" date at the top of this page and, where appropriate, provide additional notice through the Website, by email to the address associated with your account, or by other means.

Your continued use of the Website or Services after the revised Terms have been posted constitutes your acceptance of the changes. If you do not agree with the updated Terms, you must immediately discontinue use of the Website and, if applicable, close your account.

We encourage you to review these Terms periodically to stay informed of your rights and obligations. Papa Ginos shall not be liable to you or any third party as a result of modifications to these Terms made in accordance with this section.

14. Third-Party Links and Services

The Website may contain links to third-party websites, platforms, or services that are not owned or controlled by Papa Ginos. These links are provided solely for your convenience and informational purposes. Papa Ginos has no control over and assumes no responsibility for the content, privacy policies, terms of service, or practices of any third-party websites or services. We do not endorse or make any representations about these third-party sites.

If you use delivery or payment services facilitated through third-party platforms in connection with Papa Ginos orders, your use of those platforms is governed by the respective third party's terms and privacy policies. Papa Ginos is not responsible for the actions, omissions, or policies of any third-party providers.

15. Privacy Policy

Your use of the Website is also governed by Papa Ginos' Privacy Policy, which is incorporated herein by reference. Our Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our Website and Services. By using the Website, you consent to the collection and use of information as described in the Privacy Policy.

To the extent you are a resident of California, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know, the right to delete, and the right to opt out of the sale or sharing of your personal information. Please refer to our Privacy Policy or contact us at [email protected] to exercise your rights.

16. Electronic Communications and Consent

By using the Website, creating an account, or placing an order, you consent to receive electronic communications from Papa Ginos, including order confirmations, receipts, promotional offers, and policy updates. These communications may be sent by email, SMS (if you have provided a mobile number and consented to text messages), or through notices posted on the Website.

You agree that any notices, agreements, disclosures, or other communications we send to you electronically satisfy any legal requirement that such communications be in writing. You may opt out of promotional communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.

17. Severability

If any provision of these Terms of Service is found by a court of competent jurisdiction or an arbitrator to be invalid, illegal, unenforceable, or contrary to applicable law, such provision shall be modified to the minimum extent necessary to make it enforceable, or if it cannot be modified, it shall be severed from these Terms. The invalidity, illegality, or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions of these Terms, which shall continue in full force and effect as if the invalid, illegal, or unenforceable provision had never been included.

The parties further agree that any such invalid or unenforceable provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable and consistent with the parties' original intent. In no event shall the invalidity of any provision give rise to any claim or cause of action against Papa Ginos.

18. Entire Agreement and Waiver

These Terms of Service, together with the Privacy Policy and any other legal notices, policies, or agreements published by Papa Ginos on the Website, constitute the entire agreement between you and Papa Ginos with respect to your use of the Website and Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding such subject matter.

No waiver by Papa Ginos of any breach or default under these Terms shall be deemed to be a waiver of any preceding or subsequent breach or default. The failure of Papa Ginos to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. A waiver shall only be effective if made in writing and signed by an authorized representative of Papa Ginos.

19. Force Majeure

Papa Ginos shall not be liable for any failure or delay in performance of its obligations under these Terms to the extent that such failure or delay is caused by events beyond Papa Ginos' reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government actions or restrictions, civil unrest, war, terrorism, labor disputes, power outages, telecommunications failures, or other similar events ("Force Majeure Events"). Papa Ginos will make commercially reasonable efforts to resume normal operations as soon as practicable following any Force Majeure Event.

20. Contact Information

If you have any questions, concerns, or comments about these Terms of Service, or if you wish to report a violation or exercise any applicable legal rights, please contact us using the information below:

Company Name	Papa Ginos
Address	United States
Email	[email protected]
Website	papa-ginos.rest

We strive to respond to all inquiries within a reasonable timeframe. For order-related issues requiring urgent attention, please contact us by email as soon as possible, including your order number and a description of your concern.

Notice to Users: These Terms of Service are governed by the laws of the United States. By continuing to use the Website, you confirm that you have read, understood, and agreed to be bound by these Terms of Service in their entirety. If you do not agree, please discontinue your use of the Website and its Services immediately.